Refund and Return Policy

Eligibility

You will have 30 days after receiving your order to request a return. After your return request is accepted, you will have 14 days to get the order back to our warehouse. Please note that you must contact us before returning the product (see details below).

To be eligible for a return, your item must be in the same condition that you received it (unused and in its original packaging). You will also need the order number and the email address used to place the order.

 

Return / Exchange Procedure

To start a return/exchange, you can contact us at returns@madebymayari.com or exchanges@madebymayari.com with your order number and the email address used to place the order. Once we accept your request, we will provide you with a Return Merchandise Authorization (RMA) number and return instructions.

We are unable to track a returned item without an RMA number; any returns/exchanges sent without prior authorization may be rejected. You must send your return only to the address provided with your RMA number; do not send it to the return address listed on your shipping package or a fee may be deducted from your return. All returns must be processed through a carrier to the address provided with the RMA number; we do not accept walk-in or in-person returns.

Unfortunately, we are not able to provide a return shipping label at this time. It is the customer's responsibility to make sure that a returned item makes it back to our warehouse in its original condition, at the customer's expense. We recommend using a reputable carrier with a tracking number whenever possible. We are unable to offer refunds for packages that are not received by our warehouse for any reason.

If you return your order, you will receive a refund for the returned products. Non-refundable fees described in this policy will not be refunded. If you exchange your order for an item with a different price, you will be refunded/charged the difference.

 

Partial Returns

If an order qualifies for a discount or free shipping based on a purchase threshold and part of the order is returned, we reserve the right to adjust the refund amount.

If the partial return reduces the remaining order total below the threshold required to qualify for free shipping and/or a discount, the cost of the original shipping charges and/or the discount code will be deducted from the refund.

 

Non-Refundable Fees

Original outbound shipping fees are non-refundable and may be deducted from the refund amount.

For orders that qualified for free shipping, the original shipping cost may be deducted from the refund.

For USA shipments, import duties, taxes, customs fees, and other mandatory charges collected at checkout are collected on behalf of the US government and are non-refundable.